RMA Return Process

Check Point strives to provide you a simplified return process for your defective products. The below return shipping instructions will assist you in step-by-step requirements to ensure you can return your defective product easily. If you have any questions or concerns on the return process, please contact us. We appreciate your business.

Packing Guidelines

• If possible, reuse the original packaging materials to pack the returned unit to insure its arrival in good condition.
• Remove or cover previous shipping labels from the outside of the box. (Old addresses, Labels, AWB, Colored label, etc)
• Place the defective part/unit inside the static protection bag and then into the foam
• Close and tape the box securely to ensure it will not open during transit
• Please make sure to indicate the RMA number clearly on the outside of your box when returning your product to ensure that your return can be properly verified (Attn: RMA Receiving – RMA/SO#352xxxxx). Failure to include the RMA number may result in a processing delay.
• Any original manuals, CDs, cables, etc, should be retained if these are not supplied with the replacement unit. Also please make sure that you have moved any additional hardware over to the new replacement unit before returning it to Check Point (Extra Memory, NIC cards, Power Supply, Hard Drive, Face Plates, etc.)
• Warranty will still be active when the unit is opened to transfer your purchased additional hardware into the replacement unit

Pre-Printed Address Labels

To further assist in the return shipment, please see the quick links below for pre-printed labels (per region) you can apply directly to your return package.

CONTACT US