Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

Americas

 

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
LATAM
Angel (Ivan) Cazanas
Delivery Manager
icazanas@checkpoint.com
+52 1 55 4377 8334
Dan Wasiak
Head of Professional Services Delivery, AMERICAS
dwasiak@checkpoint.com
+1 702-219-7973
Eyal Sachyani
Head of Global Delivery
eyalsac@checkpoint.com
+972-50-308-8964
Eitan Lugassi (Gilad)
VP Infinity Global Services
eitanlu@checkpoint.com
+972-52-484-4458
South US, West US
and Canada
Jonathan Passmore
Area Manager
jpassmor@checkpoint.com
+1 972-489-5153
Central US
Don Mattox
Area Manager
dmattox@checkpoint.com
+1 214-536-5815
East US and Mid-Atlantic
Chris Banta
Area Manager
cbanta@checkpoint.com
+1 513-807-5455
Global Accounts and GSI
Lloyd Barnett
Area Manager
lbarnett@checkpoint.com
+1 404-725-4858
Public Sector and Telco
David Darr
Area Manager
ddarr@checkpoint.com
+1 972-816-4539

International

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
Central Europe
(Austria, Germany, Switzerland)
Michael Wernick
Delivery Manager
michaelwe@checkpoint.com
+49-151-44016540
Miguel Suarez
Head of Professional Services delivery, EMEA
msuarez@checkpoint.com
+34-638-713520
Eyal Sachyani
Head of Global Delivery
eyalsac@checkpoint.com
+972-50-308-8964 

Eitan Lugassi (Gilad)
VP Infinity Global Services
eitanlu@checkpoint.com
+972-52-484-4458
UK, Ireland, Northern Europe
Demetris Liasedis
Area Manager
dliasedis@checkpoint.com
+44-787-9678999
France, Russia and
Eastern Europe
Yvan Lhotellier
Area Manager
ylhotellier@checkpoint.com
+33-688-358301
Southern Europe
(Italy, Spain, Portugal)
Eduardo Ajo Casco
Delivery Manager
eduardoa@checkpoint.com
+34-676-146719
Middle East, Africa, Israel
Ira Hauzelman
Regional Manager
irah@checkpoint.com
+972-523-216-022
India Parthapratim Sahoo
Area Manager
psahoo@checkpoint.com
+91-974-226-4969
Richard Woodland
Head of Professional Services, APAC
rwoodland@checkpoint.com
+61-412-200377
Asia
Martyn Lam
Service Delivery Manager
martynl@checkpoint.com
+65-918-76885
ANZ
Brett Green
Area Manager
brettg@checkpoint.com
+61-421-999666
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