Advocacy Management Services

Providing partners and customers with direct access to dedicated advocacy experts

Single Point of Contact Expertise for Seamless Support

Our program enhances security operations, streamlines post-sale engagement, and drives proactive planning, escalation management, and business success. Through a dedicated single point of engagement with Advocacy Managers, you are provided structured, hands-on guidance that goes beyond traditional post-sale interactions.

  • Enable partners and customers to navigate complex security challenges more quickly and efficiently.
  • Provide partners and customers with a single direct access point for advocacy experts to help with tailored security optimization strategies.
  • Help organizations align security strategies, drive technology adoption, and maximize the value of their cyber security investments.

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Enhancing Trust and Driving Operational Excellence

Advocacy Management Services provide a proactive engagement model that strengthens your cyber security posture, proactively manages critical escalations, and drives long-term operational stability. The service is offered under two flexible engagement models:

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Partner Advocacy Management

Partners and MSSPs are provided direct access to a Partner Advocacy Manager who works closely with their teams to improve service delivery, streamline escalations, and align security strategies.

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Customer Advocacy Management

Customers are equipped with a dedicated Customer Advocacy Manager who provides strategic guidance, escalation management, and security optimization tailored to their operational needs.

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A Value-Driven Approach to Support

Check Point’s Advocacy Services complement technical support services by offering a proactive, strategic approach that goes beyond traditional break-fix solutions. These services facilitate deeper engagement across R&D, product, support, and professional services teams, ensuring a more collaborative and tailored experience for partners and customers.

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Streamlined Post-Sale Support
A single point of contact to ensure a strong post-sale relationship where customer concerns are addressed promptly and efficiently.

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Escalation & Crisis Management
Streamlined issue resolution and significant reduction in operational disruptions.

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Advocacy Experience
Partners and customers benefit from our cyber security leadership, helping them make informed strategy decisions and optimize their operations.

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Accelerated Project Progress
Closer alignment with key customer goals leading to stronger, more effective customer outcomes.

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Strategic Planning and Roadmap Alignment
Close collaboration on security strategies, product roadmaps, and integration with Check Point new releases and innovations.

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Tailored Communication with Check Point
Direct point of communication with Check Point to ensure successful business outcomes.

We don’t just understand your needs. We can also anticipate them.

With a full range of support programs for partners and customers, we are committed to helping you maximize your technology to gain a competitive advantage in your business.

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