Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

Americas

 

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
LATAM
Angel (Ivan) Cazanas
Delivery Manager
icazanas@checkpoint.com
+52 1 55 4377 8334
 Dan Wasiak
Head of Professional Services Delivery, AMERICAS
dwasiak@checkpoint.com
+1 702-219-7973
Fredrik Lindstrom
Global Head of Professional Services
fredrikli@checkpoint.com
+1 407-497-2775 
Eitan Lugassi (Gilad)
VP Technical Services
eitanlu@checkpoint.com
+972-3-6115076
South US, West US
and Canada
Jonathan Passmore
Area Manager
jpassmor@checkpoint.com
+1 972-489-5153
Central US
Don Mattox
Area Manager
dmattox@checkpoint.com
+1 214-536-5815
East US and Mid-Atlantic
Sivan Even-Or
Area Manager
sevenor@checkpoint.com
+1 609-280-9418
Global Accounts and GSI
Lloyd Barnett
Area Manager
lbarnett@checkpoint.com
+1 404-725-4858
Public Sector and Telco
David Darr
Area Manager
ddarr@checkpoint.com
+1 972-816-4539

International

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
Central Europe
(Austria, Germany, Switzerland)
Michael Wernick
Delivery Manager
michaelwe@checkpoint.com
+49-151-44016540
 Miguel Suarez
Head of Professional Services delivery, EMEA
msuarez@checkpoint.com
+34-638-713520
Fredrik Lindstrom
Global Head of Professional Services
fredrikli@checkpoint.com
+1 407-497-2775 

Eitan Lugassi (Gilad)
VP Technical Services
eitanlu@checkpoint.com
+972-3-6115076
UK, Ireland,
Netherlands and
Nordics
Demetris Liasedis
Area Manager
dliasedis@checkpoint.com
+44-787-9678999
Russia, France and
Eastern Europe
Yvan Lhotellier
Area Manager
ylhotellier@checkpoint.com
+33-688-358301
Southern Europe
(Italy, Spain, Portugal)
Miguel Suarez
Area Manager
msuarez@checkpoint.com
+34-638-713520
Middle East
and Africa
Artur Sher
Regional manager, MEA
arturs@checkpoint.com
+972-546-262-815
Israel
Ira Hauzelman
Area Manager
irah@checkpoint.com
+972-523-216-022
India Parthapratim Sahoo
Area Manager
psahoo@checkpoint.com
+91-974-226-4969
Richard Woodland
Head of Professional Services, APAC
rwoodland@checkpoint.com
+61-412-200377
Asia
Martyn Lam
Service Delivery Manager
martynl@checkpoint.com
+65-918-76885
ANZ
Brett Green
Area Manager
brettg@checkpoint.com
+61-421-999666
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