Gerenciamento de conta de serviço

O Service Account Manager (SAM) é o líder de atendimento ao cliente designado familiarizado com sua empresa e suas necessidades. Projetado para garantir acesso proativo e coordenado aos especialistas da Check Point para acelerar a resolução de casos e se esforçar para melhorar continuamente sua postura de segurança.

The SAM is a key individual within the support and professional services organization. Their primary mission is achieve service delivery success and is the voice of the customer within Check Point. The SAM continually assures the value of services across your environment.

ENTRE EM CONTATO COM VENDAS SAM

Gerenciamento de conta de serviço

Desafio

As an IT Security Professionals you need the type of technical support that goes beyond a break-fix solution. Today’s needs and wants have gone beyond what is defined as “Standard”.

A dedicated SAM leader familiar with your business and your needs will be assigned. They will ensure proactive, coordinated access to Check Point experts to accelerate case resolution and strive to continuously improve your security posture.

Your SAM representative will lead the following activities:

Tailored weekly meetings, regular account assessments with executive reporting, Technical Root Cause Analysis, Proactive Alerts and Personal Notifications.

Open line of communication outside of weekly calls are welcome to discuss any of your Check Point needs.

Weekly meetings to discuss open SR’s and future plans.

Quarterly business report will be generated to track performance and will include business reviews and tailored release management recommendations. In addition, environment best practice reviews will be performed every other quarter.

Focused, aligned delivery of PS, ATAM and Diamond services. This includes complimentary trial access to Check Point Advanced Services such as Smart Optimize, Advanced Debug Training and Check Point Pro.

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