Onsite Service Availability

Premium/Co-Premium

Onsite SLA설명SKU
Standard / Co-Standard Onsite5x8 Next Business Day onsite delivery by certified technician*CPES-SS-STANDARD-ONSITE/CPCES-CO-STANDARD-ONSITE
Premium / Co-Premium Onsite7x24 4hours onsite delivery by certified technician*CPES-SS-PREMIUM-ONSITE/CPCES-CO-PREMIUM-ONSITE
For locations outside of the 4 hours coverage zone, and according to availability in the list below, Check Point can commit to a Best Effort (up to 8 hours) delivery by certified technician.*CPES-SS-PREMIUM-ONSITE-BE/CPCES-CO-PREMIUM-ONSITE-BE
Premium /Co-Premium 2H Onsite (Tokyo & UK Only)7x24 2Hours onsite delivery by certified technician*CPES-SS-PREMIUM-2HRS-ONSITE/CPCES-CO-PREMIUM-2HRS-ONSITE

*Service for SG82 / SG86 and DDoS appliances includes only product replacement(without a technician)

To find out what Onsite Support Level we offer in your location, find the city nearest to your location.For each city, we list the distance in miles / kilometers within which we provide each level of onsite service.

For other areas, Check Point can provide a Shelf Spare solution.To receive a Shelf Spare, the customer must purchase a 3 years Premium/Co-Premium Onsite support contract and sign a Shelf Spare Replacement Agreement.

For more information contact jsd_unisys@checkpoint.com.

NOTE: Onsite Hardware Support becomes effective one (1) month from the day it was purchased.

NOTE: For full unit replacement, technician will verify that the current base software image and hotfix level are installed and will restore a backup of the machine only if the SW image and backup file are available and handy.

미국

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
StateCity7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Alabama버밍엄50 miles해당 없음100 miles
Montgomery50 miles해당 없음100 miles
ArizonaPhoenix50 miles해당 없음100 miles
ArkansasLittle Rock50 miles해당 없음100 miles
캘리포니아브리즈번50 miles해당 없음100 miles
Fresno50 miles해당 없음100 miles
LA - Mission Viejo50 miles해당 없음100 miles
LA - Santa Fe Springs50 miles해당 없음100 miles
Oakland50 miles해당 없음100 miles
Rancho Cucamonga100 miles
Sacramento50 miles해당 없음100 miles
San Diego50 miles해당 없음100 miles
San Francisco50 miles해당 없음100 miles
San Jose50 miles해당 없음100 miles
San Leandro50 miles해당 없음100 miles
ColoradoDenver50 miles해당 없음100 miles
코네티컷Bridgeport50 miles해당 없음100 miles
Fairfield & Milford50 miles해당 없음100 miles
Hartford50 miles해당 없음100 miles
District Of ColumbiaWashington, DC50 miles해당 없음100 miles
플로리다Jacksonville50 miles해당 없음100 miles
Miami (Coral Gables)50 miles해당 없음100 miles
Orlando50 miles해당 없음100 miles
Pensacola50 miles해당 없음100 miles
Tallahassee50 miles해당 없음100 miles
Tampa50 miles해당 없음100 miles
조지아Atlanta50 miles해당 없음100 miles
Norcross50 miles해당 없음100 miles
HawaiiHonolulu50 miles해당 없음100 miles
IllinoisBloomington50 miles해당 없음100 miles
Chicago50 miles해당 없음100 miles
Springfield50 miles해당 없음100 miles
IndianaIndianapolis50 miles해당 없음100 miles
IowaDes Moines50 miles해당 없음100 miles
Iowa City50 miles해당 없음100 miles
KansasKansas City50 miles해당 없음100 miles
Wichita50 miles해당 없음100 miles
KentuckyLouisville50 miles해당 없음100 miles
LouisianaBaton Rouge50 miles해당 없음100 miles
New Orleans50 miles해당 없음100 miles
메릴랜드Baltimore50 miles해당 없음100 miles
매사추세츠Boston50 miles해당 없음100 miles
MichiganDetroit50 miles해당 없음100 miles
MinnesotaMinneapolis50 miles해당 없음100 miles
MissouriSt. Louis50 miles해당 없음100 miles
NebraskaOmaha50 miles해당 없음100 miles
NevadaLas Vegas50 miles해당 없음100 miles
New HampshireNorth Conway50 miles해당 없음100 miles
뉴저지Camden (covered from Philadelphia)50 miles해당 없음100 miles
Denville50 miles해당 없음100 miles
Newark50 miles해당 없음100 miles
New MexicoAlbuquerque50 miles해당 없음100 miles
뉴욕Albany50 miles해당 없음100 miles
Buffalo50 miles해당 없음100 miles
Long Island50 miles해당 없음100 miles
New York City50 miles해당 없음100 miles
Rochester50 miles해당 없음100 miles
Syracuse50 miles해당 없음100 miles
노스 캐롤라이나Charlotte50 miles해당 없음100 miles
Raleigh50 miles해당 없음100 miles
Winston-Salem50 miles해당 없음100 miles
North DakotaFargo50 miles해당 없음City area
오하이오Cincinnati50 miles해당 없음100 miles
Cleveland50 miles해당 없음100 miles
Columbus50 miles해당 없음100 miles
Toledo50 miles해당 없음100 miles
OklahomaOklahoma City50 miles해당 없음100 miles
OregonEugene50 miles해당 없음100 miles
Portland50 miles해당 없음100 miles
펜실베니아Harrisburg50 miles해당 없음100 miles
Philadelphia50 miles해당 없음100 miles
Pittsburgh50 miles해당 없음100 miles
사우스 캐롤라이나콜롬비아50 miles해당 없음100 miles
TennesseeChattanooga50 miles해당 없음100 miles
Memphis50 miles해당 없음100 miles
Nashville50 miles해당 없음100 miles
텍사스Austin50 miles해당 없음100 miles
Dallas/Ft Worth50 miles해당 없음100 miles
Houston50 miles해당 없음100 miles
Irving50 miles해당 없음100 miles
San Antonio50 miles해당 없음100 miles
UtahSalt Lake City50 miles해당 없음100 miles
버지니아Fairfax50 miles해당 없음100 miles
Norfolk50 miles해당 없음100 miles
Reston50 miles해당 없음100 miles
Richmond (Westpoint)50 miles해당 없음100 miles
비엔나50 miles해당 없음100 miles
워싱턴Seattle50 miles해당 없음100 miles
WisconsinMilwaukee50 miles해당 없음100 miles

캐나다

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
ProvinceCity7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
AlbertaCalgary50km300km50km
Edmonton50km300km50km
British Columbia밴쿠버50km300km50km
빅토리아50km200km50km
ManitobaWinnipeg50km300km50km
New BrunswickMoncton50km200km50km
Northwest TerritoriesYellowknife50km100km50km
Nova ScotiaHalifax50km300km50km
OntarioHamilton50km200km50km
Kitchener-Waterloo50km200km50km
런던50km300km50km
North York50km300km50km
Ottawa50km300km50km
토론토50km300km50km
Windsor50km200km50km
QuebecMontreal50km300km50km
Quebec City50km300km50km
SaskatchewanRegina50km300km50km

아르헨티나

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
부에노스아이레스30km100km30km

브라질

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Brasilia30km30km30km
Belo Horizonte30km30km30km
Campinas30km120km30km
Cuiaba해당 없음해당 없음2nd BD
Curitiba30km30km30km
Manaus30km30km30km
Porto Alegre30km30km30km
Rio De Janeiro30km30km30km
San Jose30km100km30km
Sao Paolo30km30km30km
Salvador30km해당 없음30km
Sorocaba해당 없음해당 없음City area

칠레

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
산티아고30km50km30km

콜롬비아

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Bogota40km해당 없음40km
Medellin40km해당 없음40km
Cali40km해당 없음40km

멕시코

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest Effort (up to 8H delivery)5X8xNBD
Cancun30km80km30km
Guadalajara30km80km30km
멕시코 시티30km80km30km
Monterrey30km80km30km
Puebla해당 없음해당 없음City area
Querataro해당 없음해당 없음City area
Tijuana해당 없음해당 없음City area

페루

Premium Onsite/ Co-Premium OnsiteStandard Onsite/ Co-Standard Onsite
City7X24x4Hours7X24xBest
Effort (up to 8H
delivery)
5X8xNBD
리마30km80km30km

오스트리아

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country
비엔나100km100km
린츠해당 없음100km
Graz100km100km
All major cities in western part of Austria해당 없음City area

벨기에

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

체코 공화국

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Prague50km300km50km
Brno해당 없음해당 없음City area
Plzen해당 없음해당 없음City area

덴마크

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

핀란드

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country
Helsinki (metropolitan area includes Espoo, Vantaa)50km300km
LahtiCity area해당 없음
SaloCity area해당 없음
TampereCity area해당 없음
TurkuCity area해당 없음

프랑스

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Annecy50km
Bordeaux50km
Lille

& Post Codes 02, 59, 60, 62, 80
50km
Lyon

& Post Codes 69, 01, west part of 74, north part of 38, 42, 71
50km
Marseille

(all areas in the 13XXX Post Code series)
50km
Metz (Post Code 38)50km
Montpellier50km
Orleans50km
Paris

& Post Codes 27, 28, 60, 75, 78, 91-95
50km
(Nantes) Rennes

& Post Codes 29, 44, 56, 72
50km
Monaco/Nice (Sophia Antipolis)

(all areas in the 06XXX Post Code series)
50km
St Genis Pouilly50km
Strasbourg50km
Toulon

& Post Code 83
50km
Toulouse

& Post Codes 09, 11, 31, 32, 65, 81, 82
50km

독일

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Berlin

& Post Codes 10xxx, 12xxx, 13xxx, 14xxx, 15xxx (except ranges 15870-15899), 16xxx (except ranges 16270-16309 and 16840-16949)
65km
Dortmund

Only Post Codes 40xxx-42xxx, 44xxx-47xxx, 50xxx-51xxx, 58xxx
City area
Dusseldorf

& Post Codes 40xxx-42xxx
65km
Frankfurt

& Post Codes 60xxx-61xxx, 64xxx-65xxx, 550xx-555xx
65km
Hamburg

& Post Codes 20xxx, 21xxx (except ranges 21740-21789), 22xxx, 23xxx (except ranges 23720-23779 and 23920-23999), 24500-24649, 25300-25599, 29600-29649
65km
HirschauCity area
Hanover65km
IngolstadtCity area
Koln/Cologne

& Post Codes 50xxx-53xxx
65km
Leipzig65km
Munich

& Post Codes 80xxx, 81xxx
65km
NeckersulmCity area
Nurnberg/Nuremberg65km
Stuttgart

& Post Code 70xxx
65km

그리스

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Athens40km해당 없음

헝가리

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
부다페스트50km100km50km
Szeged해당 없음해당 없음City area

Republic of Ireland

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country, excluding Galway area and islands
CorkCity area50km
더블린50km50km
Limerick50km50km

이스라엘

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding EilatWhole country

이탈리아

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands & Calabria
Bari50km120km
Bologna50km120km
Genoa50km120km
Milan50km120km
Padua50km120km
Rome (& Vatican)50km120km
Turin (Torino)50km120km
Trieste50kmCity area
Florence50km120km
GoriziaCity areaCity area

Liechtenstein

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE: Covered from SwitzerlandWhole countryWhole country

룩셈부르크

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
NOTE: Covered from Belgium (parts from Metz, France)Whole countryWhole country

Monaco

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

네덜란드

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

노르웨이

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
7x24x4 coverage includes Sandefjord-Skien-Tongsberg-Drammen area and also Lillehammer-Hamar area.5x8xNBD available in Trondheim and from Trondheim south without regard to radius.
오슬로50km100km

폴란드

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
바르샤바50km200km50km
Gniezno해당 없음200kmCity area
Poznan해당 없음200kmCity area
Gdansk해당 없음해당 없음City area
Gliwice해당 없음해당 없음City area
Katowice해당 없음해당 없음City area
크라쿠프해당 없음해당 없음City area

포르투갈

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Lisbon50km200km50km
포르투50km해당 없음50km

남아프리카

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Capetown50km125km50km
Durban50km125km50km
요하네스버그50km125km50km
Port Elizabeth50km125km50km
PretoriaCity area100kmCity area
Bloemfontein해당 없음100km해당 없음

스페인

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole country excluding Islands
Barcelona50km160km
마드리드50km160km
Seville50km160km
Valencia50km160km
Santiago de Compostela해당 없음160km
Granada해당 없음160km
Bilbao50km for 7x24 4h SLA160km

스웨덴

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Radius excluding Islands5x8xNBD is available in all Sweden locations, south of Sundsvall
Stockholm50km250km
Gothenburg50km250km
Malmo50km250km
AlingsaasCity area250km

스위스

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country
Basel50km
Bern50km
Luzern50km
Chur50km
St Gallen50km
Geneva50km
Lausanne50km
취리히50km

UAE (United Arab Emirates)


Onsite Service includes only product replacement (without a technician)
Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
City area150km150km

영국

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole mainland *Whole mainland *
* Entire UK, including the 50km area surrounding Belfast, Northern Ireland, is covered 7x24x4. The following postal codes are 5x8xNBD only: BT (areas in Northern Ireland, not within 50km of Belfast), IM (Isle of Mann), PO (Isle of Wight), PH North, KW, IV, GY (Isle of Guernsey), and JE (Isle of Jersey) is only NBD, but calls must be logged prior to 14:00PM local time to ensure on-time parts delivery. There is no coverage in Postal Code ZE.
7x24x2Hours Onsite Service Areas are mentioned in the table below.

Vatican

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours7X24xBest Effort (up to 8H delivery)5x8xNBD
Whole countryWhole country

UK - 2 Hours Onsite Service Areas

CityPostal Code
런던E16 4SA
London service availability radius is 20 Km.

호주

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
애들레이드50km해당 없음50km
브리즈번50km100km50km
캔버라50km100km50km
Collie해당 없음해당 없음City area
멜버른50km100km50km
퍼스50km100km50km
시드니50km100km50km

중국

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
베이징50km100km50km
광저우50km100km50km
상하이50km100km50km
Shenzhen50km100km50km
Xiamen해당 없음해당 없음City area

홍콩

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours    7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country

인도

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Ahmadabad해당 없음해당 없음City area
방갈로르50km해당 없음50km
Bhopal50km해당 없음50km
Calcutta50km해당 없음50km
첸나이50km해당 없음50km
구루그람50km해당 없음50km
하이데라바드50km해당 없음50km
Indore해당 없음해당 없음City area
Mohali해당 없음해당 없음City area
뭄바이50km해당 없음50km
뉴 델리50km해당 없음50km
Pune50km해당 없음50km

인도네시아

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
자카르타50km해당 없음50km
Serang해당 없음해당 없음City area

Japan*

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country
*7x24x2Hours Onsite serviceailable within Tokyo's 23 wards and O is avsaka city

대한민국

Standard Onsite/Co-Standard OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
서울30km100km30km

말레이시아

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Johor Bahru해당 없음해당 없음City area
쿠알라룸푸르50km100km50km
Kuantan, Pahang해당 없음해당 없음City area
Penang해당 없음해당 없음City area

뉴질랜드

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
오클랜드50km100km50km
Hamilton50km해당 없음50km
웰링턴50km100km50km

필리핀

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
마닐라50km100km50km

싱가포르

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Whole countryWhole country

대만

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
Taipei50km100kmWhole country

태국

Premium Onsite/ Co-Premium OnsiteStandard Onsite/Co-Standard Onsite
City7x24x4Hours 7X24xBest Effort (up to 8H delivery)    5x8xNBD
방콕50km80km50km
ChonburiCity area해당 없음City area
Laem Chaban해당 없음해당 없음City area
Rayong해당 없음해당 없음City area

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