서비스 계정 매니저(SAM)는 귀하의 비즈니스와 요구 사항을 잘 알고 있는 지정된 고객 서비스 리더입니다. 체크 포인트 전문가에 대한 사전 예방적이고 조정된 액세스를 보장하여 지원 문제 해결을 가속화하고 보안 태세를 지속적으로 개선하기 위해 노력하도록 설계되었습니다.
The SAM is a key individual within the support and professional services organization. Their primary mission is achieve service delivery success and is the voice of the customer within Check Point. The SAM continually assures the value of services across your environment.
SAM 영업팀에 문의
As an IT Security Professionals you need the type of technical support that goes beyond a break-fix solution. Today’s needs and wants have gone beyond what is defined as “Standard”.
A dedicated SAM leader familiar with your business and your needs will be assigned. They will ensure proactive, coordinated access to Check Point experts to accelerate case resolution and strive to continuously improve your security posture.
Tailored weekly meetings, regular account assessments with executive reporting, Technical Root Cause Analysis, Proactive Alerts and Personal Notifications.
Open line of communication outside of weekly calls are welcome to discuss any of your Check Point needs.
Weekly meetings to discuss open SR’s and future plans.
Quarterly business report will be generated to track performance and will include business reviews and tailored release management recommendations. In addition, environment best practice reviews will be performed every other quarter.
Focused, aligned delivery of PS, ATAM and Diamond services. This includes complimentary trial access to Check Point Advanced Services such as Smart Optimize, Advanced Debug Training and Check Point Pro.
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