Check Point PRO Support

Proactive • Protective• Professional

Check Point PRO Support combines security expertise and machine intelligence to monitor your management and security gateways daily and identify points of failure before they occur.

When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.

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Proactive Support for All IT and Business Needs

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Proactive Daily Monitoring

Check Point Expert Proactively contacts customer

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Proactive Ticket Creation

Automatic Ticket Creation before impact on business

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Professional Reporting

Alerts + Remediation delivered within the PRO dashboard

Add PRO to any Collaborative or Direct Support Agreements

See our various support program agreements

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Key Benefits

24 x 7 global technical assistance centers

Committed response times and service levels

Preemptive detection and proactive resolution

Optional onsite support and appliance support

Access to online diagnostic tools and resources

Maximize the value of your Check Point products

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Reporting Like a Pro

Data gathered from your security gateways and management servers is analyzed and consolidated in an actionable report for easy reading. Learn to take preventive measures by using your actionable report and stay protected. You’ll also be able to get the jump on analyzing trends from the automated tracking of incidences and resolutions that Check Point PRO support provides.

Download sample report

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Our Customers Love Us


“Our other reporting tools are missing the ‘next step’, PRO support provides recommended remediation and root cause of errors.”

-Lead Security Administrator


“PRO helps to automate doing the fundamental checks that you need for a stable environment. Looking through logs, checking all devices, performance, in the end – Stability is the KEY.”

-Lead Security Administrator


“You are notified before you know there is problem. You are more proactive than reactive.”

-Primary Security Administrator


“Items are shown on the report that never show up on any of our other reporting tools, BIOS status is invalid, only PRO detected that.”

-Security Engineer

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