Professional Services Escalation Matrix

Professional Services managers may be reached for escalation by region and urgency. In case of critical technical assistance, please visit the Check Point Support Center or call +1-972-444-6600. Please have your support contract information ready for quicker assistance.

Americas

 

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
LATAM
Angel (Ivan) Cazanas
Delivery Manager
icazanas@checkpoint.com
+52 1 55 4377 8334
 Dan Wasiak
Head of Professional Services Delivery, AMERICAS
dwasiak@checkpoint.com
+1 702 219 7973
Eyal Sachyani
Head of Global Delivery
eyalsac@checkpoint.com
+972 50 308 8964
Eitan Lugassi (Gilad)
VP Infinity Global Services
eitanlu@checkpoint.com
+972 52 484 4458
South US, West US
and Canada
Charles Singleton
Delivery Manager
csinglet@checkpoint.com
+1 817 713 8679
Central US
Don Mattox
Area manager
dmattox@checkpoint.com
+1 214 536 5815
East US and Mid-Atlantic
Chris Banta
Area Manager
cbanta@checkpoint.com
+1 513 807 5455
Global Accounts and GSI
Lloyd Barnett
Area Manager
lbarnett@checkpoint.com
+1 404 725 4858
Public Sector and Telco
Kimberly Reed
Delivery Manager
kreed@checkpoint.com
+1 972 561 6036

International

Escalation Path 1st Level 2nd Level 3rd Level 4th Level
Central Europe
(Austria, Germany, Switzerland)
Michael Wernick
Delivery Manager
michaelwe@checkpoint.com
+49 1514 401 6540
 Miguel Suarez
Head of Professional Services delivery, EMEA
msuarez@checkpoint.com
+34 638 713520
Eyal Sachyani
Head of Global Delivery
eyalsac@checkpoint.com
+972 50 308 8964 

Eitan Lugassi (Gilad)
VP Infinity Global Services
eitanlu@checkpoint.com
+972 52 484 4458
UK, Ireland, Northern Europe
Demetris Liasedis
Area Manager
dliasedis@checkpoint.com
+44 7879 678999
France and
Eastern Europe
Estelle Cillario
Area Manager
estellec@checkpoint.com
+33 659 874940
Southern Europe
(Italy, Spain, Portugal)
Eduardo Ajo Casco
Delivery Manager
eduardoa@checkpoint.com
+34 676 146719
Middle East, Africa,
Israel and Russia
Ira Hauzelman
Regional Manager
irah@checkpoint.com
+972 523 216 022
India Parthapratim Sahoo
Area Manager
psahoo@checkpoint.com
+91 974 226 4969
Richard Woodland
Head of Professional Services, APAC
rwoodland@checkpoint.com
+61 412 200377
Asia
Martyn Lam
Service Delivery Manager
martynl@checkpoint.com
+65 918 76885
ANZ
Brett Green
Area Manager
brettg@checkpoint.com
+61 421 999666
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