Gestion des comptes de service

Le gestionnaire des comptes de service (ou SAM, pour Service Account Manager) est le responsable attitré du service client qui connaît bien votre activité et vos besoins. Il a pour mission d'assurer un accès proactif et coordonné aux experts Check Point afin d'accélérer la résolution des cas et de s'efforcer d'améliorer continuellement votre posture de sécurité.

The SAM is a key individual within the support and professional services organization. Their primary mission is achieve service delivery success and is the voice of the customer within Check Point. The SAM continually assures the value of services across your environment.

CONTACTER LE GESTIONNAIRE DES COMPTES DE SERVICE

Gestion des comptes de service

Défi

As an IT Security Professionals you need the type of technical support that goes beyond a break-fix solution. Today’s needs and wants have gone beyond what is defined as “Standard”.

A dedicated SAM leader familiar with your business and your needs will be assigned. They will ensure proactive, coordinated access to Check Point experts to accelerate case resolution and strive to continuously improve your security posture.

Your SAM representative will lead the following activities:

Tailored weekly meetings, regular account assessments with executive reporting, Technical Root Cause Analysis, Proactive Alerts and Personal Notifications.

Open line of communication outside of weekly calls are welcome to discuss any of your Check Point needs.

Weekly meetings to discuss open SR’s and future plans.

Quarterly business report will be generated to track performance and will include business reviews and tailored release management recommendations. In addition, environment best practice reviews will be performed every other quarter.

Focused, aligned delivery of PS, ATAM and Diamond services. This includes complimentary trial access to Check Point Advanced Services such as Smart Optimize, Advanced Debug Training and Check Point Pro.

Ressources supplémentaires

Téléchargements

Service Account Management Datasheet

SAM Customer Presentation

×
  Commentaires
Ce site web utilise des cookies pour sa fonctionnalité et à des fins d'analyse et de marketing. En continuant à utiliser ce site web, vous acceptez l'utilisation de cookies. Pour plus d'informations, veuillez lire notre avis sur les cookies.
OK