Diamond Services

Protect the Unique Needs of Your Business with Mission-Critical Networks

A Prevention-First Approach to Secure Your Network, Cloud, and Workspace

Diamond Services provides expert engineering technical support focused on rapid break/fix resolutions and ensuring your systems run smoothly. Our team of experts works closely with your organization to deliver proactive solutions, reduce downtime, and address critical issues with speed and precision.

We’re here to support your needs 24/7/365 with a hands-on approach to maintaining your infrastructure.
You’re not just getting support, you’re gaining a dedicated partner committed to maximizing the value and performance of your cyber security investment.
On-site Diamond days are used for project planning, version upgrades, installations, performance tuning, optimization, and more.

Diamond Service Benefits

Our program provides expert-driven solutions for optimal results.

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Minimize maintenance downtime

Reduce the risk of disruptions with our expert planning and execution of maintenance tasks, ensuring that your systems remain up-to-date and secure.

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Enhance your IT staff’s technical expertise

Empower your team with the knowledge and skills they need to optimize your security environment, using our tailored training and best practices.

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Communicate instantly with your support expert

Gain peace of mind knowing that a dedicated expert is always available to address your concerns and ensure your security measures are operating at peak performance.

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Maximize the value for all your Check Point products

Streamline your support services under a single contract, giving you access to comprehensive, proactive support across all your Check Point products.

Multiple Levels of Support to Fit Your Needs

Whether you require a dedicated Diamond Engineer to work exclusively within your environment, Support for global locations, or the most complex network security needs, Diamond Services offers tailored solutions. Choose from one of our programs below to meet your organization’s specific requirements.

Diamond

Your Designated Diamond Services Engineer to handle all your support concerns and requests

Diamond Dedicated

A Dedicated Diamond Services Engineer supports a single customer exclusively – for very dynamic environments

Diamond Global

Two designated expert Diamond Services Engineers support global customers from multiple locations

Diamond Plus

Diamond Plus adds a local Technical Account Management (TAM) resource to your Diamond Service contract

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